We at Smoke and Hookah Outlet do our best effort to ensure our customer’s satisfaction. However, we know some customers might not be fully satisfied, as they can’t see the item in person before purchasing it. You may return unused items within 14 days of the delivery date for a refund (minus shipping cost). Items left out of the returned package will be deducted from the refund at full retail value. Please carefully read the instructions below on how to return/exchange your item. We will replace or exchange defective or broken items free of charge within 14 day time period, only if the item is unused and in brand new condition. For returns/exchanges other than broken or defective items, the customer will be responsible for the return shipping amount.
International Orders Only: Orders returned back due to return/exchange or customs/duties not paid will incur a 15% restocking fee and shipping costs will not be refunded.
Please allow 2-4 days for funds to be returned to your account after processing a refund.