Return Policy

All return items must be unused purchased at smoke&hookah outlet.com within 15 days of original delivery.

* We want you to be fully satisfied with every item you purchase from smoke&hookah outlet. If, for whatever reason, you are not satisfied with your purchase, returns will accept within 15 days after purchase if the following conditions are met: All items must be unused.

* All items must be in their original packaging.

* All free items left out of the returned package will be deducted from the refund at full retail value.

* Returns will be credited to the original payment method used.

Legal Notice

* To return a product please contact us with your order information. We will reply within 48-72 hours with a Return Authorization and instructions

* Returns sent back without a Return Authorization will not be accepted.

* Returns are subject to a 15% restocking fee. A refund will be issued within 5-10 business days of receiving the return.

* Return shipping costs must be paid for by the Customer. - Refunds of shipping costs will only be issued if the shipment is a result of our error.

NOTE: No Returns or exchange on Kratom, e-juices and vape devices, hookah shisha. Any broken or missing items must be reported within 48 hours of delivery. We are not responsible for any broken or missing items if not contacted within 48 hours.